OFFERING 03
Delivery Excellence & Margin Acceleration
Delivery Excellence & Margin Acceleration
Advisory to help Delivery and Account leadership teams improve performance and accelerate margins.
OFFERING 03
Delivery Excellence & Margin Acceleration
Advisory to help Delivery and Account leadership teams improve performance and accelerate margins.
SERVICES
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05
05
01
Delivery Excellence Assessment and Road Map
Delivery Excellence Assessment and Road Map
Delivery Excellence Assessment and Road Map
02
Margin and Performance Acceleration Programmes
Margin and Performance Acceleration Programmes
Margin and Performance Acceleration Programmes
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AI-Enabled Delivery / Service Transformation
AI-Enabled Delivery / Service Transformation
AI-Enabled Delivery / Service Transformation
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Large Deal Delivery & Transformation Assurance
Large Deal Delivery & Transformation Assurance
Large Deal Delivery & Transformation Assurance
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Delivery Governance Platforms & Metrics
Delivery Governance Platforms & Metrics
Delivery Governance Platforms & Metrics
OUTCOME
Improve margins, productivity, delivery reliability and client satisfaction.
Improve margins, productivity, delivery reliability and client satisfaction.
Improve margins, productivity, delivery reliability and client satisfaction.
REFERENCE CASES
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01
01
CASE
CASE
CASE
Margin Acceleration in $ 200 M + multi year deals
Margin Acceleration in $ 200 M + multi year deals
Banking, Retail, Life sciences, Insurance and Healthcare sectors
Banking, Retail, Life sciences, Insurance and Healthcare sectors
Banking, Retail, Life sciences, Insurance and Healthcare sectors
Led, in close coordination with delivery leadership, comprehensive margin acceleration programmes to improve operational performance, productivity, reduce cost pyramids, and recast SLAs & penalty constructs in contracts.
Led, in close coordination with delivery leadership, comprehensive margin acceleration programmes to improve operational performance, productivity, reduce cost pyramids, and recast SLAs & penalty constructs in contracts.
Led, in close coordination with delivery leadership, comprehensive margin acceleration programmes to improve operational performance, productivity, reduce cost pyramids, and recast SLAs & penalty constructs in contracts.
6-8% uplift in operating margins at the account / deal level
6-8% uplift in operating margins at the account / deal level
6-8% uplift in operating margins at the account / deal level
02
02
02
CASE
CASE
CASE
Delivery Excellence using AI
Delivery Excellence using AI
A $20B+, Tier 1, global IT services company
A $20B+, Tier 1, global IT services company
A $20B+, Tier 1, global IT services company
Deployed AI Agents to assist IQAs (Independent Quality Assessments).
Deployed AI Agents to assist IQAs (Independent Quality Assessments).
Deployed AI Agents to assist IQAs (Independent Quality Assessments).
Deployed AI assisted SDLC, AI Risk and AI IQA frameworks across 3000+ projects.
Deployed AI assisted SDLC, AI Risk and AI IQA frameworks across 3000+ projects.
Deployed AI assisted SDLC, AI Risk and AI IQA frameworks across 3000+ projects.
Launched AI enabled contract review platform to identify and remediate vulnerabilities.
Launched AI enabled contract review platform to identify and remediate vulnerabilities.
Launched AI enabled contract review platform to identify and remediate vulnerabilities.
30% productivity gain
30% productivity gain
30% productivity gain
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03
03
CASE
CASE
CASE
Innovation
Innovation
A $20B, Tier 1, global IT services company
A $20B, Tier 1, global IT services company
A $20B, Tier 1, global IT services company
Directed the Bluebolt grassroots innovation programme at Cognizant, which gained widespread recognition within the industry.
Directed the Bluebolt grassroots innovation programme at Cognizant, which gained widespread recognition within the industry.
Directed the Bluebolt grassroots innovation programme at Cognizant, which gained widespread recognition within the industry.
Pioneered the introduction of an AI-enabled innovation assistant, an industry first at the time. Patent application is pending grant.
Pioneered the introduction of an AI-enabled innovation assistant, an industry first at the time. Patent application is pending grant.
Pioneered the introduction of an AI-enabled innovation assistant, an industry first at the time. Patent application is pending grant.
$150 M annual savings to clients, 250 K ideas annually, with 40 - 45 K ideas successfully implemented each year.
$150 M annual savings to clients, 250 K ideas annually, with 40 - 45 K ideas successfully implemented each year.
$150 M annual savings to clients, 250 K ideas annually, with 40 - 45 K ideas successfully implemented each year.
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04
04
CASE
CASE
CASE
Service Excellence
Service Excellence
A $20B+ Tier 1 global IT services company
A $20B+ Tier 1 global IT services company
A $20B+ Tier 1 global IT services company
Led, in close coordination with delivery leadership, comprehensive service improvement programmes to improve adherence to SLAs.
Led, in close coordination with delivery leadership, comprehensive service improvement programmes to improve adherence to SLAs.
Led, in close coordination with delivery leadership, comprehensive service improvement programmes to improve adherence to SLAs.
40% reduction in penalties over 3 years across the delivery portfolio
40% reduction in penalties over 3 years across the delivery portfolio
40% reduction in penalties over 3 years across the delivery portfolio
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05
05
CASE
CASE
CASE
Obligation Management
Obligation Management
A $20B+, Tier 1, global IT services company
A $20B+, Tier 1, global IT services company
A $20B+, Tier 1, global IT services company
Set up platform enabled governance to extract and manage 45K SLAs and 40K+ contractual obligations.
Set up platform enabled governance to extract and manage 45K SLAs and 40K+ contractual obligations.
Set up platform enabled governance to extract and manage 45K SLAs and 40K+ contractual obligations.
AI enabled extraction of obligations and SLAs.
AI enabled extraction of obligations and SLAs.
AI enabled extraction of obligations and SLAs.
98% adherence
98% adherence
98% adherence
06
06
06
CASE
CASE
CASE
Client Satisfaction
Client Satisfaction
A $20B+, Tier 1, global IT services company
A $20B+, Tier 1, global IT services company
A $20B+, Tier 1, global IT services company
Institutionalised a platform-driven system for administering Client surveys, complemented by targeted programmes to address feedback from detractors to improve Net Promoter Scores ( NPS) and renewal rates.
Institutionalised a platform-driven system for administering Client surveys, complemented by targeted programmes to address feedback from detractors to improve Net Promoter Scores ( NPS) and renewal rates.
Institutionalised a platform-driven system for administering Client surveys, complemented by targeted programmes to address feedback from detractors to improve Net Promoter Scores ( NPS) and renewal rates.
Implemented AI-driven sentiment analysis and risk flagging in the renewal pipeline.
Implemented AI-driven sentiment analysis and risk flagging in the renewal pipeline.
Implemented AI-driven sentiment analysis and risk flagging in the renewal pipeline.
97%+ coverage across all projects and YoY improvement in NPS
97%+ coverage across all projects and YoY improvement in NPS
97%+ coverage across all projects and YoY improvement in NPS