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Delivery Excellence & Margin Acceleration

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Delivery Excellence & Margin Acceleration

Advisory to help Delivery and Account leadership teams improve performance and accelerate margins.

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Home

Services

Delivery Excellence & Margin Acceleration

OFFERING 03

Delivery Excellence & Margin Acceleration

Advisory to help Delivery and Account leadership teams improve performance and accelerate margins.

Contact

Services delivered

SERVICES

Delivery Excellence Assessment and Road Map

Margin and Performance Acceleration Programmes

AI-Enabled Delivery / Service Transformation

Large Deal Delivery & Transformation Assurance

Delivery Governance Platforms & Metrics

OUTCOME

Improve margins, productivity, delivery reliability and client satisfaction.

REFERENCE CASES

CASE

Margin Acceleration in $200M + multi year deals

Banking, Retail, Life sciences, Insurance and Healthcare sectors

Led, in close coordination with delivery leadership, comprehensive margin acceleration programmes to improve operational performance, productivity, reduce cost pyramids, and recast SLAs & penalty constructs in contracts.

6–8% uplift in operating margins at the account / deal level

CASE

Delivery Excellence using AI

A $20B+, Tier 1, global IT services company

Deployed AI Agents to assist IQAs (Independent Quality Assessments).

Deployed AI assisted SDLC, AI Risk and AI IQA frameworks across 3000+ projects.

Launched AI enabled contract review platform to identify and remediate vulnerabilities.

Deployed AI Agents to assist IQAs (Independent Quality Assessments).

Deployed AI assisted SDLC, AI Risk and AI IQA frameworks across 3000+ projects.

Launched AI enabled contract review platform to identify and remediate vulnerabilities.

Deployed AI Agents to assist IQAs (Independent Quality Assessments).

Deployed AI assisted SDLC, AI Risk and AI IQA frameworks across 3000+ projects.

Launched AI enabled contract review platform to identify and remediate vulnerabilities.

30% productivity gain

CASE

Innovation

A $20B, Tier 1, global IT services company

Directed the Bluebolt grassroots innovation programme at Cognizant, which gained widespread recognition within the industry.

Pioneered the introduction of an AI-enabled innovation assistant, an industry first at the time. Patent application is pending grant.

Directed the Bluebolt grassroots innovation programme at Cognizant, which gained widespread recognition within the industry.

Pioneered the introduction of an AI-enabled innovation assistant, an industry first at the time. Patent application is pending grant.

Directed the Bluebolt grassroots innovation programme at Cognizant, which gained widespread recognition within the industry.

Pioneered the introduction of an AI-enabled innovation assistant, an industry first at the time. Patent application is pending grant.

$150 M annual savings to clients, 250 K ideas annually, with 40 - 45 K ideas successfully implemented each year.

CASE

Service Excellence

A $20B+ Tier 1 global IT services company

Led, in close coordination with delivery leadership, comprehensive service improvement programmes to improve adherence to SLAs.

40% reduction in penalties over 3 years across the delivery portfolio

CASE

Obligation Management

A $20B+, Tier 1, global IT services company

Set up platform enabled governance to extract and manage 45K SLAs and 40K+ contractual obligations.

AI enabled extraction of obligations and SLAs.

Set up platform enabled governance to extract and manage 45K SLAs and 40K+ contractual obligations.

AI enabled extraction of obligations and SLAs.

Set up platform enabled governance to extract and manage 45K SLAs and 40K+ contractual obligations.

AI enabled extraction of obligations and SLAs.

98% adherence

CASE

Client Satisfaction

A $20B+, Tier 1, global IT services company

Institutionalised a platform-driven system for administering Client surveys, complemented by targeted programmes to address feedback from detractors to improve Net Promoter Scores (NPS) and renewal rates.

Implemented AI-driven sentiment analysis and risk flagging in the renewal pipeline.

97%+ coverage across all projects and YoY improvement in NPS