AI-Enabled Value Proposition for Tech Services

3 cases

Business Process Re-engineering

A $10B, Tier 1, global IT services company

Led a Board mandated, multi year Business Process Transformation initiative covering 600+ processes in O2C, H2R, R2R and S2P domains. Developed Risk and Control Matrices, identified and implemented automation.

15 days to 3 Hrs

cycle time reduction (an example)

Work force Management

A $10B, Tier 1, global IT services company

Introduced a neural network based, intelligent, demand to supply matching platform to improve utilisation and to reduce external hires.

10-15%

reduction in external hires and X % improved utilisation.

Guardian Agent Rollout

Ideation stage

Develop and Deploy guardian agents for runtime enforcement of AI policy and risk containment across live workflows.

Runtime enforcement of AI policy

Next: Delivery Excellence & Margin Acceleration

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